Frequently Asked Questions
Everything you need to know about shopping at Pentel.
What are your standard shipping times?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location and usually range between 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer bulk or corporate discounts?
Yes, we provide special pricing for large volume orders and corporate accounts. Please reach out to our sales department via the contact form for a custom quote.
Are your products covered by a warranty?
All Pentel products are backed by a limited lifetime warranty against defects in materials and workmanship to ensure the highest quality standards for our customers.